memorable experiences matter
She states “I learned the hard way, I never went to fashion school but my business background, my drive, dedication, hunger for this industry and my amazing mentors throughout the process has led me to build long lasting relationships with Public Relation, Distribution, manufactures, hospitality, market research, customer experience and Brand Management. My experiences come from every element that has made me appreciate the journey. The consulting offered is the real deal, real scenarios and real situations that an Institute could never cover in your journey.
Her education has been focused on Merchandising and Business Marketing with a concentration of an Masters in International Business. Member of National Association of Professional Women.
Why Customers Want an Experience, Not Just a Product or Service.
Fashion is a Business and Travel is a Business is the end result of having a complete branding & business network solely for Businesses wanting to excel their business growth with understanding how crucial the customer experience is in correlation to keeping customers.
Alicia Sanchez started traveling with her own line Favala Designs being featured in various international fashion weeks including but not Limited to Dominican Republic Fashion Week, NYC Fashion Week , DC Fashion Week , Trinidad & Tobago Fashion Week and sold through sectors of privatized wholesale and retail markets within the US and Caribbean. She states “I learned the hard way, I never went to fashion school but my business background, my drive, dedication, hunger for this industry and my amazing mentors throughout the process has led me to build long lasting relationships with Public Relation, Distribution, manufactures, hospitality, market research, customer experience and Brand Management. My experiences come from every element that has made me appreciate the journey. The consulting offered is the real deal, real scenarios and real situations that an Institute could never cover in your journey.Her education has been focused on Merchandising and Business Marketing with a concentration of an Masters in International Business. Member of National Association of Professional Women.
She has trained with elite professionals that worked with brands such as Oscar De La Renta, Carolina Herrera, Expedia Travel, Nordstrom, ESPN, American Express, Experian, Univision, Pabanor Music Works and Tradewind Films.
She has been featured on The Dr. Oz Show. Black Shopping Channel and endless publications. Lastly, podcast host and author of the book" Dear, God Are we there yet? She is also Co- owner of 2PEASINAPOTHECARY an online plant centered Apothecary.
Does your brand need to revamp"The Experience"?
Slow season is really not profitable according to your accounting?
Are customers finding you easily? Are they coming back and referring people?
Do you have adequate updated prices, testimonials, bloggers, a demand locally, internationally and press from credible sources? Have you added residual income streams within your business for these customers? Are you booked for business non-stop year round?
Food - Travel- Lifestyle- Fashion
Let's Keep it Real
In a competitive marketplace where businesses compete for customers, customer experience is seen as a key differentiator and has become a key element of business strategy. Poor customer service affects your bottom line. It costs approximately 6 times more money to attract new customers than it does to retain an existing customer. Dissatisfied customers are likely to tell 5 to 7 times as many people about their experience as satisfied customers. For every customer who complains about a minor problem, fifty remain silent.Can you afford not to use revamp the experience your business offers ? We help businesses increase sales by assisting in improving the customer experience in all aspects from the lifecycle of your customer. Our services provide businesses with an unbiased opinion of how they are perceived by their customers. We perform training and guest evaluations and tabulate the results. We assist you in identifying what brings your customers back or what drives them away.
We focus on Building a Business that can grow and cultivate into a vision bigger than it's industry. We don't believe in business fads and trends that will be swept away with over night popularity. We believe in focusing on the core of what makes a business successful. In a world where Google is just a finger tip away we created a user friendly process to understand the brains of business that will measure up to success. We want to share, teach and provide you the tools for " The Experience" that will help your business grow!
The Experience Consulting Program is a hands on approach where we teach you and your staff while helping you 1 on 1 to produce the right experience for your customers. This is a 6 month program.
I Really Really Loved It!
"The Experience" is a 6 month experience in itself with
the goal of growth"
Staff Training for Customer Experience with exclusive tools for all staff (personalized to your business).
Process workflows for added value services at no extra cost with price comparisons to make sure you are charging your worth.Website audit and ongoing Marketing for Customer Experience formulated sequences ( we start from before the order is placed up to the one year anniversary of purchase )Ongoing relationship building to connect with repeat customers including "share the experience" and a loyalty Marketing campaign.
Mystery Guest Evaluations with feedback and call to action solutions including recruitment, training and development of staff.
Testimonials Campaign and Pitching Kit which includes complete profile of influencers social media, email pitching tips and outreach preferences.
Residual Income Strategy Plan
**The Experience is recommended for businesses with a physical location and or online. We physically attend to perform the mystery evaluations and training for staff is flexible and can be done onsite or online. Workflow process and monthly meetings can be done virtually.